1. Data Protection We comply with applicable law, when dealing with all data received from customers or visitors to our website.
2. Our Services We only hold the data necessary to offer services provided on our website. We do not ask for or use more data than necessary to provide you with a proper service. This means we only process and hold data related to purchases and subsequent support related to those purchases. Any processing of your data is only done to provide or perform the services or products you have purchased.
3. Required Period We only hold personal data for as long as necessary. Once data is no longer needed we delete it.
4. Card & Payment Processing Data We use third-party payment providers to handle card and payment processing data securely. We never see or store any card or payment information. Any other data is only used to process your purchase securely. We may need to retain data related to all purchases to fulfil our existing legal obligations to account for tax and VAT on all transactions.
5. Backup & Data Storage For administrative reasons, customer data and email subscription data may be passed to and stored securely with third party service providers located outside the EEA (European Economic Area). This is done to backup and preserve your data where it is needed to carry on offering a service to you.
6. Email Updates We regularly email website news and information updates to those customers who have specifically subscribed to our email service. All subscription emails sent by us contain clear information on how to unsubscribe from our email service.
7. Our Promise We never sell rent or exchange mailing lists.
8. Data Sharing With Partners We do not share commercial or technical data with our partners unless we have specifically sought and obtained your prior approval. Where we request such approval, we will always fully disclose how your data is used.
9.Product Updates We may send emails to existing customers or prospective customers who have enquired or registered with us, regarding products or services directly provided by us.
10. Email Content All emails sent by us will be clearly marked as originating from us. All such emails will also include clear instructions on how to unsubscribe from our email service and any future emails. Such instructions will either include a link to a page to unsubscribe or a valid email address to which you should reply, with “unsubscribe” as the email subject heading.
11. Cookies Our website uses “cookies” to track use and allow customers to purchase from our website. Please note that these cookies do not contain or pass any personal, confidential or financial information or any other information that could be used to identify individual visitors or customers purchasing from our website. Please note that you are free to refuse cookies. However, for purely technical reasons this may prevent you from purchasing from our website. This is because anonymous cookies are commonly used to keep track of the contents of customers’ shopping baskets or trolleys during the checkout process. This facility ensures that the items added to (or removed from) your basket are accurately stated when you go to pay.